1. Services Provided
Cooler Caller provides a managed AI-based demand response and appointment booking system for HVAC and related service businesses, including the HVAC Demand Booking System™.
Services may include, but are not limited to:
Call answering (human and/or AI-assisted)
After-hours and overflow call handling
Lead qualification and information capture
Automated follow-up and callbacks
Appointment scheduling and rescheduling assistance
Call routing, escalation, and live transfers to sales
Call recordings, summaries, and transcripts
CRM logging, tracking, and reporting
Optional paid advertising management to generate inbound demand
Our services are limited to response, qualification, follow-up, and booking execution.
We do not provide HVAC services, sales closing, or job fulfillment.
We may update, modify, or discontinue services at our discretion.
2. No Guarantee of Results
Cooler Caller does not guarantee:
Revenue increases
Job volume
Appointment close rates
Lead quality beyond qualification criteria
Sales performance
Profitability or business growth
Any examples, scenarios, or references to potential results are illustrative only.
Our responsibility is limited strictly to the services described in Section 1.
3. Service Scope Definition
For clarity, our services include:
Availability during agreed service hours
Reasonable handling of inbound communications
Lead routing and escalation based on client-provided instructions
Appointment booking or transfer to sales when appropriate
Our services explicitly do not include:
Sales persuasion or closing
Pricing discussions or negotiations
Technician scheduling beyond booking assistance
Job execution or technician availability
Customer decisions after booking
4. Client Responsibilities
You agree to:
Provide accurate and up-to-date business information
Maintain clear routing, escalation, and scheduling rules
Ensure your team is available to receive transferred calls or booked appointments
Comply with all applicable laws regarding call recording, communications, and disclosures
Failures caused by incomplete information, lack of availability, or internal processes do not constitute a service failure by Cooler Caller.
5. AI-Assisted Calls and Messages
Some services may be handled or assisted by AI systems under human supervision.
AI systems are used solely for:
Call answering and information capture
Lead qualification and routing
Scheduling and rescheduling assistance
Follow-up communications
Logging, summaries, and reporting
AI systems do not make binding promises, pricing decisions, diagnostic conclusions, or guarantees.
6. Call Recording and Monitoring
Calls may be recorded or monitored for quality assurance, training, compliance, and service verification.
You are solely responsible for ensuring compliance with local, state, and national laws regarding call recording and required disclosures to callers.
7. Payments and Billing
Certain services require payment. Pricing, billing cycles, and scope are defined in your service agreement or order form.
Unless explicitly stated otherwise in writing:
Fees are non-refundable
Late or failed payments may result in suspension or termination of services
Paid advertising budgets, when applicable, are separate and paid directly by the client.
8. Service Credits and Remedies
If Cooler Caller fails to meet agreed service standards:
The sole remedy is service credits or extended service time
No cash refunds or monetary damages are provided
This limitation is fundamental to the pricing and structure of the service.
9. Intellectual Property
All software, scripts, workflows, training materials, and documentation provided by Cooler Caller remain the exclusive property of the Company.
You may not copy, modify, distribute, resell, or reverse-engineer any part of the services without written consent.
10. Limitation of Liability
To the maximum extent permitted by law:
Cooler Caller is not liable for indirect, incidental, special, or consequential damages
Liability is limited to the fees paid for the affected service period
We are not responsible for lost revenue, missed opportunities, or business interruption
11. Termination
We may suspend or terminate access to services for:
Violations of these Terms
Misuse of services
Non-payment
Upon termination:
Access to services ceases
Outstanding fees remain due
Data retention follows our Privacy Policy
12. Governing Law
These Terms are governed by the laws of Poland, without regard to conflict-of-law principles.
13. Updates to Terms
We may update these Terms from time to time. Updates take effect upon posting, with the “Last Updated” date revised accordingly. Continued use of the services constitutes acceptance of the updated Terms.