Terms of Service

Effective Date: September 12, 2025

Last Updated: September 12, 2025

1. Acceptance of Terms

By accessing or using CoolerCaller (“Company”, “we”, “our”, "us"), you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree, please do not use our website or services.

2. Services Provided

CoolerCaller provides AI-powered call handling solutions for HVAC and related service businesses, including but not limited to:

AI receptionist services for inbound and after-hours calls,
Appointment scheduling and calendar integration,
Emergency call redirection and escalation,
Call analytics and reporting.
We may update, modify, or discontinue services at our discretion.

3. User Responsibilities

When using our services, you agree not to:

Provide false, inaccurate, or misleading information,
Use services for unlawful, harassing, or fraudulent purposes,
Violate the rights of others, including privacy or intellectual property.

4. AI-Assisted Calls and SMS

By providing your phone number and opting in, you expressly consent to receive communications, including automated or AI-assisted calls and SMS/MMS messages, regarding our services.

Message frequency may vary. Standard message and data rates may apply.
You may opt out at any time by replying “STOP” to SMS messages or by contacting us at [email protected]
Your consent is not a condition of receiving free resources such as our calculators or checklists.

5. Payments & Billing

Certain services require payment. Pricing and fees will be disclosed before purchase or subscription.
Payments are non-refundable unless otherwise stated in writing.
Late or failed payments may result in suspension or termination of services.

6. Intellectual Property

All content, software, scripts, and training materials provided by CoolerCaller remain the exclusive property of the Company. You may not copy, modify, distribute, or resell any part of our services without written consent.

7. Disclaimers

Our services are provided “as is” and without warranties of any kind, either express or implied. We do not guarantee that use of the service will result in increased revenue, specific appointment outcomes, or uninterrupted availability.

8. Limitation of Liability

To the maximum extent permitted by law, CoolerCaller and its owner(s) shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profits, data, or business opportunities.

9. Termination

We may suspend or terminate your access to our services at any time for violations of these Terms, misuse of services, or non-payment.

10. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Poland, without regard to conflict of law principles. For customers in the United States, these Terms shall additionally be governed by the laws of the State of Delaware, and disputes may be resolved in courts located in Delaware.

11. Updates to Terms

We may update these Terms from time to time. Updates will take effect immediately upon posting, with the “Last Updated” date revised accordingly. Material changes may be communicated by email.