1. Information We Collect
We may collect the following categories of information when you interact with our website, forms, or services:
Information you provide directly: name, email address, phone number, company name, service preferences, and any other details you provide through forms, calls, or communication tools.
Information collected automatically: IP address, browser type, device information, location data, and usage details (via cookies, tracking pixels, or analytics tools).
Call-related data: call recordings, transcripts, scheduling details, and customer interactions handled by our AI receptionist service.
2. How We Use Your Information
We use your information for purposes including:
To contact you regarding our services, including marketing communications, demo scheduling, and follow-up calls (human or AI-assisted) when you have given consent.
To provide, manage, and improve our services (e.g., handling calls, scheduling jobs, routing emergencies).
To deliver relevant advertising and improve campaigns.
To comply with applicable legal and regulatory requirements.
3. Legal Basis for Processing
We process your information only when we have a valid legal basis, including:
Your consent (e.g. when you check the box agreeing to be contacted).
Legitimate interests (e.g., improving services, preventing fraud, analyzing call data).
Performance of a contract (if you are a client using our services).
4. Data Sharing
We do not sell personal information. We may share your data with:
Service providers and partners supporting our operations (e.g., CRM systems, telephony providers, analytics platforms).
Legal authorities if required by law.
5. Data Retention
We keep your information only as long as needed to fulfill the purposes described above or as required by law. You may request deletion of your data at any time (see Section 7).
6. Cookies & Tracking
We may use cookies, pixels (e.g., Facebook Pixel), and analytics tools (e.g., Google Analytics) to understand how visitors use our site and to improve ad targeting. You may disable or manage cookies through your browser settings.
7. Your Rights
Depending on your location, you may have the right to:
Access the personal information we hold about you.
Request correction or deletion of your information.
Withdraw consent for communications at any time.
Opt out of marketing (email, SMS, or phone).
To exercise these rights, contact us at [email protected].
8. California Residents (CCPA Notice)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:
The right to know what categories of personal information we collect and why.
The right to request deletion of your personal information.
The right to opt out of the sale of personal information (note: we do not sell personal information).
9. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
CoolerCaller
📧 Email: [email protected]
📞 Phone: +48 600-019-895
10. Updates to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date above reflects the latest revision. Significant changes may be communicated via email or website notice.