1. Information We Collect
We may collect the following categories of information:
a. Information You Provide Directly
Name
Email address
Phone number
Company name
Business details related to HVAC operations
Information submitted through forms, calendars, chat, SMS, or email
Communications during demo calls, onboarding, or support conversations
b. Call and Communication Data
Call recordings and transcripts
Call metadata (date, time, duration, routing outcome)
Voicemails, SMS messages, and follow-up interactions
Notes, summaries, and structured data generated by human or AI-assisted call handling
c. Information Collected Automatically
IP address
Browser and device type
Approximate location
Pages visited and usage behavior
Cookies, pixels, and analytics data
2. How We Use Your Information
We use collected information to:
Provide and operate our services, including demand response, call answering, lead qualification, follow-up, and appointment booking
Schedule and conduct demos, onboarding, and consultations
Communicate with you via phone, SMS, email, or AI-assisted systems when consent is provided
Improve service quality, reliability, and system performance
Maintain internal records, logs, and system audits
Manage advertising attribution and campaign performance (when ads are used)
Comply with legal, regulatory, and contractual obligations
We do not use your data to guarantee business outcomes, revenue, or sales performance.
3. Legal Basis for Processing
We process personal data based on one or more of the following legal grounds:
Your explicit consent
Performance of a contract or pre-contractual steps
Legitimate business interests (such as service improvement, fraud prevention, and quality assurance)
Compliance with legal obligations
4. AI and Automated Assistance
Some communications may be handled or assisted by AI systems under human supervision.
AI systems are used strictly for:
Call answering and routing
Information capture and qualification
Follow-up communications
Scheduling and rescheduling assistance
Logging, summaries, and reporting
AI systems do not make financial decisions, pricing commitments, diagnostic conclusions, guarantees, or binding representations on your behalf.
5. Data Sharing
We do not sell personal information.
We may share data with:
Infrastructure and service providers (CRM platforms, telephony providers, hosting services, analytics tools)
Contractors or partners supporting service delivery
Legal or regulatory authorities when required by law
All partners are required to maintain appropriate data protection and confidentiality standards.
6. Cookies and Tracking Technologies
We may use cookies, pixels, and analytics tools (such as Meta or Google tracking) to:
Understand website usage
Measure campaign performance
Improve targeting, relevance, and user experience
You may manage or disable cookies through your browser settings.
7. Data Retention
We retain personal data only for as long as necessary to:
Provide and operate our services
Maintain records, logs, and audit trails
Comply with legal and contractual requirements
You may request deletion of your data, subject to applicable legal and contractual obligations.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
Access your personal data
Correct or update information
Request deletion of your data
Withdraw consent for communications
Opt out of marketing messages
Requests may be submitted to [email protected]
9. California Privacy Rights (CCPA)
If you are a California resident, you have the right to:
Know what personal information is collected and why
Request deletion of your personal information
Opt out of the sale of personal information (we do not sell personal data)
10. Contact Information
If you have questions or requests related to this Privacy Policy, contact us at:
Cooler Caller
Email: [email protected]
Phone: +48 600-019-895
11. Policy Updates
We may update this Privacy Policy periodically. The “Last Updated” date reflects the most recent revision. Continued use of our services constitutes acceptance of the updated policy.